Privacy Policy

The Search Agency United Kingdom Privacy Policy

This website is owned and run by THE SEARCH AGENCY, LTD, registered under number 6990096, whose address is Liberty House, 222 Regent Street, London W1B 5TR. In this privacy policy, we will refer to THE SEARCH AGENCY, LTD using the terms 'TSA', 'us', 'we' and 'our'. The term 'our online services’ refers to: our websites; mobile or tablet services; applications; marketing, analytic, or content services; and/or embedded content, each as we may own or operate from time to time. If you interact with our online services for any purpose, we will call you a 'user' in this policy.

We are committed to protecting and respecting your privacy. This privacy policy is about the way we use the personal information of users. If you use any of our online services, this privacy policy applies to you.

How We Collect Information About You

To provide you with our online services, we may need information about you, and we may store that information locally on your device to make your use of our services more efficient. If you use our online services, you are in control of what personally identifiable information we collect about you, but if you choose not to share your information, you may not be able to access or use some features of our online services. We collect information in the following ways:

Information You Provide To Us

We may ask for information about you to provide you an efficient and customised experience, for example when you:

Use our online services.
Click on one of the adverts that we put on other online services.
Add business information to a TSA-owned directory.
Give us a testimonial or other feedback.
Submit comments relating to blogs or articles featured on a TSA-owned directory.
Enter competitions or special promotions.
Fill in surveys.
When you write to us or contact us in other ways.

Information From Your Use of Our Services

We collect information about which of our services you use and how you use them, such as when you visit a website that uses our data analysis services, using cookies or other similar identifiers such as pixel tags (For more information, see “Cookies,” below). This information may include:

Location information
Log information, such as your IP address
Device information, such as what browser you are using
Interaction information, such as business categories and locations searched

This information does not allow us to personally identify you. We collect it from lots of visitors to our online services and analyse it. This lets us build up a picture of how people use our online services. This helps us improve the services we offer.

Information From Third Parties

We may also get information about you from third parties with whom we have a business relationship, for example through a web analytics tool.

Cookies

We use various technologies to collect and store information when you visit our services, which may include one or more cookies or similar identifiers sent to your device. If you do not know what cookies are or how to control or delete them, then we recommend you visit http://www.allaboutcookies.org for detailed guidance. We may also use cookies and similar identifiers when you interact with services that we offer to our partners, such as marketing services that may appear on other sites. The following is a list of cookies used by our services:

Cookie	Name	Purpose
TSA	tsav{siteid}* tsas{siteid} tsa1v{siteid} tsa1s{siteid} * the token “{siteid}” will be replaced with a numeric field, and will vary by the website that is visited	These cookies are used to help TSA collect anonymous information about how visitors use a given website. We use the information gathered to compile reports that help us to understand in aggregate how people interact with these sites. The cookies store non-personally-identifiable, unique identifiers that allow TSA to track a visitor’s progress through these websites over time.
AdInsight	adiV adiVi adiLP	These cookies are used to help AdInsight collect information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow AdInsight to track a visitors progress through our website over time.
Google	Analytics	Google provide data about the visits made to our website. For more information on Google’s privacy policies in general and as regards its analytic services, please see http://www.google.co.uk/intl/en/policies/privacy/ and http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use our services, or you should delete TSA cookies after having used our services. You can also use our website services by using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.). Our services may not work properly if you reject our cookies.

Some of the cookies described above are stored on your machine by third parties when you use our services. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see the third party's individual privacy policy.

How We Use Information We Collect About You

We may use the information we collect to provide, maintain, protect, and improve our services. Whenever you give us your personal information, legally we have to use it in accordance with the terms of current privacy laws, (we refer to these laws in this privacy policy as the 'privacy laws').

Using Information You Provide

When you give us information while using our online services, we will use it for the purposes set out in this privacy policy, on the data entry forms, in any relevant terms or conditions, and on pages or emails which link to the data entry forms. Some examples of how we use information you provide include:

Testimonials. If you give us feedback, we may use it to improve our products and services and we may publish it online or offline to promote our business, products and services. We will ask for your permission before we publish it.
Comments submitted to our online blogs and articles. If you wish to submit a comment or feedback on a blog or article featured on one of our services, we may (but are not obliged to) publish your comment online or offline to promote our business, products and services. We will collect your name which will be displayed next to your comment, and e-mail address, which will not be published, but which we may use to contact you in relation to your comment. All comments submitted will be moderated before publication and may be altered e.g. for the purposes of clarity, at our discretion.
Business listings. If you wish to submit a business listing to be featured in a directory, we may (but are not obliged to) publish your business listing online or offline to promote our business, products and services.

Using Information From Your Use of Our Services

We may use information about your use of the services to, among other things:

Offer you a customised, efficient experience, for example by remembering your preferred language.
Compile reports that help us to understand how people interact with our business or track a visitor’s progress through our online service over time.
Use anonymous information to compile reports that help our partners to understand in aggregate how people interact with their services. The cookies store non-personally-identifiable, unique identifiers that allow us to track a user’s interaction with these online services over time.
Track pages and paths used by visitors to, or users of, our services; and
Track the use of our internet banner adverts and other links from our marketing partners' online services to our online services.

When We Will Contact You

We may contact you:

About information you have asked for, in order to answer your request.
If you have given us feedback, to discuss that feedback or ask your permission to publish it.
If you have requested business listings to be added to our directories to confirm the listing.
To invite you take part in surveys about our services.

With Whom We May Share Your Information

Personally-Identifiable Information

We may need to share your information with other organisations to provide you with the products, services or information you ask for. We may pass your information to one or more of the following organisations:

Other companies we work with for non-marketing purposes.
Data processing companies, mailing houses and other third party suppliers working on our behalf.
Research students, universities and other research and development organisations.
Government and enforcement agencies, such as Trading Standards and the police.

Occasionally, this may involve sending your information outside the European Economic Area (“EEA”). For more information, please read the following section.

Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

Non-Personally Identifiable Information

We may share aggregated, non-personally identifiable information publicly and with our partners, such as publishers, advertisers, business partners, or connected sites, but the information we provide will not include details that would allow these organisations to personally identify you.

Where we will process your personal information

When we use your information as described in this privacy policy, this may occasionally involve sending your information outside the European Economic Area (EEA) to the U.S.. We comply with the U.S.-E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from E.U. member countries and Switzerland. We have certified that we adhere to the Safe Harbor Privacy Principles. To learn more about the Safe Harbor program and to view TSA’s certification, please visit http://export.gov/safeharbor/ and http://safeharbor.export.gov/companyinfo.aspx?id=13996 .

Where we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA to the U.S.

How we keep your information secure

We take the security of your personal information very seriously. We have put in place technology and security policies which are designed to protect the personal information that we hold about you. We also follow the strict security procedures that privacy laws require. These cover storing, using and releasing any information you have provided, and preventing unauthorised access or use.

Why we link to other online services

Some of our online services contain hyperlinks to online services that are owned and operated by other organisations. These online services have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other online services and we are not responsible for any information, material, products or services that are on or accessible through those online services or for the privacy practices of online services run by other organisations. If you use these other online services you do it at your own risk.

How we can make changes to the privacy policy

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our online services.

We last changed this privacy policy on 25 May 2012.

How to contact us about this privacy policy

We welcome your questions, comments and requests about this privacy policy.

Please contact privacypolicy(at)thesearchagency(dot)com

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